All sales made during promotional periods are final and not eligible for refunds or exchanges. Body care, cosmetics, and skincare items are also final sale with no exceptions.

We do not offer exchanges on most items. However, loungewear that has not been worn or washed may be exchanged for store credit within 5 days of receiving your order.

Store credit is valid for one year.

Items that cannot be exchanged include:

• Bodysuits
• Biker shorts
• Leggings
• Products that include leggings

If we made an error with your order, please contact us at info@agapexoxo.com.

We will provide a return shipping label and cover the cost to return and replace the item.

Whipped body soufflés may melt depending on your climate. This is normal and does not affect product quality.

Please read scent descriptions carefully to find your best fit before purchasing.

If the return is due to a customer’s choice (not an AGAPExoxo error), the customer is responsible for return shipping costs. We do not provide return labels for these returns.

Processing time is 7–10 business days.

After processing, shipping timelines are:

• U.S. orders: 2–7 business days
• International orders: 14–30 business days

Please note: During holidays, launches, or restocks, processing and shipping times may vary.

No changes can be made 24 hours after your order is placed.

Yes! We ship worldwide.

• U.S. orders ship via USPS
• International orders ship via DHL
• Alaska & Hawaii ship via USPS or FedEx

Once a package leaves our facility, shipping carriers are responsible for delivery. AGAPExoxo is not responsible for delays due to:

• Customs
• Weather or natural events
• Carrier strikes
• Incorrect shipping addresses
• Stolen packages

If your package is misdelivered, lost, or marked delivered but not received, contact USPS, UPS, or DHL directly to file a claim.

If a package is returned to us as undeliverable, it will be canceled and refunded once processed OR you may repay shipping fees to have it resent.